cataya Frequently Asked Questions

Creating a cataya account takes under two minutes. Visit cataya.one and click the Register button, then fill in your full legal name, date of birth, email address, and mobile number. Choose a secure password, confirm that you are at least 21 years old, and agree to the Terms and Conditions. Once submitted, you will receive a verification email or SMS to activate your account.

The minimum age to register and play on cataya is 21 years old. This is a strict requirement under Philippine gambling regulations and PAGCOR licensing conditions. cataya verifies age during registration and as part of KYC. Any account found to belong to a person under 21 will be immediately closed and any balance forfeited.

cataya requires one valid government-issued photo ID — such as a Philippine National ID, passport, driver's license, or SSS/GSIS/PhilHealth card — plus a proof of address dated within the last three months, such as a utility bill or bank statement. You also need proof of ownership for your payment method, for example a screenshot showing your GCash account name matches your cataya account name.

No. cataya strictly allows only one account per person. Creating multiple accounts — even under a different email address or phone number — is a violation of cataya's Terms and Conditions. If duplicate accounts are detected, all associated accounts will be closed and balances may be forfeited. If you have forgotten your login details, use the account recovery option instead of registering again.

If you cannot log in to cataya, first try the Forgot Password link on the login page — you will receive a password reset link via email or SMS. If your account has been suspended or locked for security reasons, contact cataya's 24/7 support team via Live Chat or email at [email protected]. Our team can verify your identity and restore access where appropriate, usually within a few minutes.

To permanently close your cataya account, contact the support team via Live Chat or email at [email protected] with a written request for account closure. cataya will process your request, return any verified account balance to your registered payment method after completing any required checks, and confirm the closure. If you are closing your account due to gambling concerns, please consider self-exclusion instead — it provides stronger protections.

cataya accepts GCash, Maya, BPI, BDO, Metrobank, 7-Eleven Cliqq, Coins.ph, and USDT TRC20. All deposit methods are available from your cataya account cashier. GCash and Maya deposits are processed instantly. Bank transfers typically take 5 to 30 minutes depending on your bank. Cryptocurrency deposits are credited after the required number of blockchain confirmations.

The minimum deposit on cataya is ₱100 (one hundred Philippine pesos), or the cryptocurrency equivalent for USDT TRC20 deposits. Some payment methods may have slightly different minimum amounts, which are displayed in the cataya cashier at the time of transaction. There is no maximum deposit limit applied by cataya, although individual payment providers may have their own daily caps.

GCash withdrawals on cataya are typically processed within 15 to 30 minutes once your KYC verification is complete and your withdrawal request has been approved. This makes GCash one of the fastest withdrawal options on cataya. Processing times may occasionally be longer during peak periods or if additional verification is required. Bank transfer withdrawals generally take 1 to 3 banking business days.

cataya does not charge fees on standard deposits or withdrawals. However, your payment provider — such as GCash, BPI, or BDO — may apply their own transaction fees, which are outside cataya's control. For cryptocurrency transactions, network gas fees on the TRC20 network apply and are deducted by the blockchain, not by cataya. Always check your payment provider's fee schedule before initiating a large transaction.

Withdrawal delays on cataya are most commonly caused by incomplete KYC verification, a mismatch between the name on your cataya account and your payment method, or an additional security review triggered by unusual account activity. If your withdrawal has been pending for more than two hours beyond the stated processing time, contact cataya support via Live Chat. Our team will investigate and provide a resolution promptly.

cataya's standard policy is to process withdrawals to the same payment method used for your most recent deposit. This is a security measure to prevent fraud and money laundering. If you need to withdraw to a different method — for example, your GCash number has changed — contact cataya support, who will guide you through an additional verification process before approving the alternative withdrawal route.

cataya offers a wide selection of slot games from certified software providers, including popular JILI slots titles that Filipino players love — Fortune Gems, Super Ace, Golden Empire, and more. The cataya slots library includes classic 3-reel slots, 5-reel video slots, and jackpot slots with progressive prize pools. All slot games on cataya use certified RNG systems and display their RTP percentage within the game information panel.

Yes. cataya's live casino section features real human dealers streamed in HD — including Live Baccarat, Live Roulette, Live Blackjack, Live Sic Bo, and Dream Catcher. Games are available around the clock with multiple tables at different betting limits. The cataya live casino is popular among players in Metro Manila and across the Philippines who prefer the feel of a real casino from their mobile phone.

Yes. cataya is fully optimized for mobile play on both Android and iOS devices. You can access the full cataya game library — including slots, live casino, bingo, fishing games, and sports betting — directly through your mobile browser at cataya.one with no app download required. The cataya interface is designed mobile-first, so it loads quickly and plays smoothly even on standard mobile data connections.

All RNG-based games on cataya — including slots, table games, and fishing games — are supplied by certified software providers whose Random Number Generator systems are independently audited by accredited third-party testing laboratories. This ensures that game outcomes are completely random and cannot be manipulated by cataya or by players. RTP percentages are published within each game's information panel and are independently verified.

Yes. cataya's sportsbook covers a broad range of sports popular among Filipino bettors, including PBA basketball, NBA, boxing matches featuring Filipino fighters, UFC, football, volleyball, and more. Boxing is one of cataya's flagship betting categories — you can bet on local Filipino boxing cards and major international bouts. Odds are updated in real time, and live in-play betting is available on selected events.

cataya offers a welcome bonus for newly registered players on their first qualifying deposit. The exact bonus amount, percentage, and eligible games are displayed on the cataya promotions page at the time of registration. Welcome bonuses are subject to wagering requirements — typically expressed as a multiplier such as 20x or 30x — which must be completed before bonus-derived winnings can be withdrawn.

A wagering requirement is the total amount you need to bet before bonus winnings become withdrawable. For example, a ₱500 bonus with a 20x wagering requirement means you need to wager a total of ₱10,000 before requesting a withdrawal of bonus-derived funds. On cataya, slot games typically contribute 100% toward wagering requirements. Live casino games may contribute at a lower rate, as specified in each promotion's individual terms.

Yes. cataya bonuses and free spin awards have an expiry period that begins from the moment the bonus is credited to your account. The exact expiry timeframe — typically 7 or 30 days depending on the promotion — is stated in the bonus-specific terms at the time of the offer. Unused bonuses and any bonus balance remaining after expiry are automatically removed from your account without conversion to real money.

Yes. If you prefer to deposit and withdraw without any wagering requirements attached, you can opt out of bonus crediting by contacting cataya's support team before making a qualifying deposit. Alternatively, you can adjust your account communication and bonus preferences in your cataya account settings. Playing without bonuses means your full deposit balance is available for withdrawal at any time, subject to standard identity verification.

cataya operates under the regulatory oversight of PAGCOR — the Philippine Amusement and Gaming Corporation — which is the government body responsible for licensing and regulating online gaming platforms serving Filipino players. PAGCOR oversight means cataya is required to comply with responsible gaming standards, age verification requirements, anti-money laundering regulations, and fair play obligations.

To self-exclude from cataya, go to Account Settings and select Responsible Gaming, then choose Self-Exclude and confirm your chosen exclusion period. Alternatively, contact cataya support via Live Chat or email at [email protected] and request self-exclusion directly — the team will process it immediately. Self-exclusion closes your account for a minimum of six months and prevents re-registration during that period. cataya takes all self-exclusion requests seriously and processes them without delay.

cataya provides deposit limits, loss limits, session time limits, reality check notifications, cooling-off periods, and self-exclusion — all available from your account settings under the Responsible Gaming section. These tools are designed to help you stay in control of your gaming activity. Deposit and loss limit reductions take effect immediately; increases have a 24-hour cooling-off delay to protect you from impulse decisions.

cataya's customer support team is available 24 hours a day, 7 days a week, including Philippine public holidays. You can reach us via Live Chat directly on cataya.one — average response time is 3 to 5 minutes — or by email at [email protected]. Our support team includes Filipino-speaking agents who can assist you in both English and Tagalog with account, payment, game, or responsible gaming queries.